Interested in pursuing your ITIL Foundation certification but want to understand how this new skill set will translate into the workplace? How does adopting ITIL impact the ITIL department, other departments and the business overall?
Join John Towsley, Co-Founder of Thought Rock and seasoned ITIL expert, as he answers these and other questions.
- ITIL from a business manager's perspective
- Processes and procedures where ITIL touches the business
- Impacts from the places where ITIL processes touch the business