• Growing Your Help Desk into a Learning Desk

    In this on-demand webcast we will explore how Performance Support tools can help you drive down your call volumes and increase user self-sufficiency.

    Watch the recorded webinar HERE.

    Help desk to service desk to learning desk. These tools have come a long way in evolving the help desk into an resource rich learning desk. 

    Key Takeaways: 

    - Understand what performance support is and how it can be implemented

    - See how learning at the moment of need can drive down call volumes and increase user self sufficiency

    - Case study example

    - Sample Business case

    This 45 minute session led by Thought Rock Co-Founder John Towsley.

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