• Upcoming Webcast - May 14, 2013 "Growing the Help Desk into a Learning Desk"

    Presented by John Towsley, Co-Founder of Thought Rock.


    Help desk to service desk to learning desk. Performance Support tools have come a long way in evolving the help desk into an resource rich learning desk. 

    This 45 minute session led by Thought Rock Co-Founder John Towsley, will explore how Performance Support tools can help you drive down your call volumes and increase user self-sufficiency.

    Key Takeaways: 

    • Understand what performance support is and how it can be implemented
    • See how learning at the moment of need can drive down call volumes and increase user self sufficiency
    • Case study example
    • Sample Business case 
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