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  • Webcast Follow Up: "Pete Talks: Building A Star Performer Customer Service Team"

    View recorded webcast >>

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    Hosted by Peter McGarahan

    Join us as we converse with Mary Cruse, senior support manager for First American, to discuss the components and characteristics of a Star Performing Customer Service team.  Learn how to build and grow a team to continuously improve and deliver quality, cost-effective customer-centric services

    Key Learnings:

    1. Mapping your scope of services to the required skills sets and ensuring these are properly addressed in your Job Descriptions and Job Ads.
    2. Creating a robust, blended training program to prepare new team members to be productive and continually develop and grow existing team members.
    3. Setting performance expectation by creating individual and team metrics, quality monitoring, coaching and continuous improvement.
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