(Thought Rock membership required to access the library)
Presented by Thought Rock Co-Founder John Towsley
Reducing call volumes and cost is a constant objective for Service Desks. The latest learning tools and techniques can be deployed to help in the cause.
- What calls to target for elimination
- How to work with HR to effectively target the users
- Real examples!
- Ideas for next steps
- Cost effective tools that can be used on the desk in cooperation with HR