News

  • Webcast Follow Up: Making ITIL Implementation Relevant With Real Life Examples

    View recorded webcast >>

    Download webcast slides from library >>

    (Thought Rock membership required to access the library)

     Presented by John Towsley, Co-Founder of Thought Rock

    Full ITIL implementation doesn’t happen overnight, in 6 months, or even a year.  Implementing ITIL requires full change in behaviour and process, and both of these take time and planning before and during. Join John Towsley, Co-Founder of Thought Rock as he discusses real life examples of clients he’s worked with implementing ITIL. Gain perspective on the strategy involved in pre-implementation and walk away with approaches for implementing a best practice project.

     Key Learnings

    • Common pitfalls in ITIL implementation
    • Plans for team members and executives
    • Expectation setting    
  • ← Next Post Previous Post →