What a fantastic presentation by Charles Cyna from ThinkITSMearlier this week!
As a follow up, Charles has provided our members with the following tools:
1. Whitepaper: "Measuring What Matters" download here
2. Free assessments for Incident, Problem and Change Management. To access the assessments sign up to ITSM Coach Lite at www.thinkitsm.com/thoughtrock
3. Satisfaction surveys that members can send out to end users, IT Practitioners, IT Executives. This is all for FREE and will provide you with 3 of the 8 value KPIs that Charles discussed. www.thinkitsm.com/thoughtrock
4. Missed the presentation? No problem - check out the recorded presentation.
5. Want to download the presentation slides? Login to your Thought Rock account and visit our resource library to download this valuable resource.