• On Demand ::: "The Pursuit of Customer Service Excellence" With Roy Atkinson

    The Pursuit of Customer Service Excellence from Thought Rock onVimeo.

    There is increased emphasis on customer service in almost every business in a highly competitive environment. Why do some organizations make great customer service look easy, and some seem to have a difficult time finding a way to make customer focus stick. This session will enumerate specific ways organizations can plan for and execute customer service excellence.

    Key takeaways:

    -Defining what and who customers really are, whether internal or external

    -Determining ways to focus the organization more on eliminating customer roadblocks, and why this is important

    -Discovering the framework for customer service excellence, and specific initiatives for your organization

    -Defining the ways individual customer interactions can be continually improved

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