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  • ONLINE WORKSHOP: Problem Solving and Critical Thinking


    WORKSHOP: Problem Solving and Critical Thinking

    This 2 hour information-packed online workshop is for Service Support professionals looking to enhance their skill level for identifying Root Causes based on Problem Solving and Critical Thinking.

    Graham Furnis, Senior Consultant at B Wyze Holdings, will be leading the training focusing specifically on Problem Solving and Root Cause Analysis.

    This is a must-attend online workshop for anyone looking to move this growing discipline forward in their organization! Register by January 31st to receive early bird pricing!

    WORKSHOP OUTLINE TITLE: Problem Solving and Root Cause Analysis Workshop

    TABLE OF CONTENTS: What is Problem Solving What are the Problem Solving Perspectives Problem Solving as a Structured Process Basic Root Cause Analysis Methods and Techniques

    WHO SHOULD ATTEND: Service Support professionals looking to enhance their skill level for identifying Root Causes based on Problem Solving and Critical Thinking.

    LEARNING OBJECTIVES:

    The learning objectives of this workshop are to provide value to participants in the areas of:

    · Understanding the basic elements of the Problem Solving Skill

    · Understanding a generic process approach to Problem Solving

    · Identify basic Root Cause Analysis methods and techniques

    · Apply basic Root Cause Analysis methods and techniques through a case study

    DELIVERY METHOD:

    Application of Selected RCA methods against a case study and observation of different results.

    Workshop will be held online using the GoTo Meeting platform.

    REGISTER HERE

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