WORKSHOP: Problem Solving and Critical Thinking
This 2 hour information-packed online workshop is for Service Support professionals looking to enhance their skill level for identifying Root Causes based on Problem Solving and Critical Thinking.
Graham Furnis, Senior Consultant at B Wyze Holdings, will be leading the training focusing specifically on Problem Solving and Root Cause Analysis.
This is a must-attend online workshop for anyone looking to move this growing discipline forward in their organization! Register by January 31st to receive early bird pricing!
WORKSHOP OUTLINE TITLE: Problem Solving and Root Cause Analysis Workshop
TABLE OF CONTENTS: What is Problem Solving What are the Problem Solving Perspectives Problem Solving as a Structured Process Basic Root Cause Analysis Methods and Techniques
WHO SHOULD ATTEND: Service Support professionals looking to enhance their skill level for identifying Root Causes based on Problem Solving and Critical Thinking.
The learning objectives of this workshop are to provide value to participants in the areas of:
· Understanding the basic elements of the Problem Solving Skill
· Understanding a generic process approach to Problem Solving
· Identify basic Root Cause Analysis methods and techniques
· Apply basic Root Cause Analysis methods and techniques through a case study
Application of Selected RCA methods against a case study and observation of different results.
Workshop will be held online using the GoTo Meeting platform.