ITIL Lite is an approach to implementing key components of ITIL v3 to ensure a sound basis for IT Service Management either as a starting point for full implementation or as a deliverable for those not wishing to fully implement ITILv3.
Taking key points from Malcolm's book "ITIL Lite", this presentation provides a high level road map to partial v3 implementation.
Who should watch this presentation:
- Organizations that are adopting or are thinking of adopting ITIL v3.
- Organizations that are looking towards full ITIL v3 implementation but are confused as to where to start this journey.
- Organizations that are new to ITIL and want to learn more.