Jayne Groll, co-founder and president of ITSM Academy joined us today to discuss the benefits of using models for various types of Incidents, Problems, Changes and Requests. This presentation explored practical ways to use models to pre-define the procedures, escalation, resources and timelines within each of these processes.
Missed Jayne's webcast? No problem! You can view the recorded version of the presentation here.
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Click here to download a copy of the webcast presentation.