The folks over at SiliconIndia recently posted an item about service management:
Return on Investment (ROI) is a key metric of a CIO's effectiveness. Many different forms of technology are available today to solve business problems, so you must prioritize investments judiciously. ROI is one of the absolute metrics that you can use for measuring the effectiveness of your organization's investments in technology.
The article goes on ...
Here are some examples of improvements that can be measured in terms of ROI:
- Using service automation solutions to increase the server-administrator ratio
- Leveraging virtualization to increase asset utilization and reduce asset purchase costs
- Improving change management processes to reduce unplanned outages
- Improving incident and problem management processes to improve the mean-time-to-repair and lower the overall system outage time
An interesting read. The full article can be found here.