• Article: How ITIL Improved Business

    ArticleSpace has an interesting look at ITIL and how it has improved business.

    What ITIL has done is to set out best practices that are now widely considered the standard in IT. Through the correct application of information technology using the standards outlined, companies have experienced better cost efficiency, better use of their staff’s time, skills and experience, a higher overall standard of IT services and subsequently, better customer satisfaction.

    Do you agree with this assessment? Or does it seem rosy? 

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