Our good friends over at Consulting-Portal recently conducted a detailed survey of trends and opportunities in the ITSM industry. Some of the findings are quite illuminating.
They looked at the following areas:
- Organization and Governance
- Best Practices
- Measurement and Audit
- Continuous Improvement
- ITSM Tools
There's plenty of information in this survey that will be useful to anyone in the world of ITSM!
The survey can be found by clicking here.