News

  • "ITIL: How It Impacts Your Business"

    Interested in pursuing your ITIL Foundation certification but want to understand how this new skill set will translate into the workplace? How does adopting ITIL impact the ITIL department, other departments and the business overall? Join John Towsley, Co-Founder of Thought Rock and seasoned ITIL expert, as he answers these and other questions. Key Learnings: ITIL from a business manager's perspective  Processes and procedures where ITIL touches the business  Impacts from the places where ITIL processes touch the business Watch the recorded webcast HERE.

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  • Change and Release Management On Demand Webcast

    Enjoy a 45 min recorded webcast on change and release management. Presented by Mark Sherry, Partner at Stroma Service Consulting Inc., we examine the pragmatics associated with Change and Release being separate processes and also combining both processes into one. Do these frequently asked questions related to change management and release management sound familiar? Where does the change management process stop and the release management process take over? Should they be combined into one process? How should we handle standard changes? Who is responsible for the post implementation review? When should change management approve a change? Who approves the release?...

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  • Why Good ITIL Implementations Go Bad

    In this on-demand webcast, ITIL Consultant Mike Hoevenaars, examines what appears to be two separate forces that will put ITIL implementations at risk, and contribute to failures. These are the dynamics of the project, which has a temporary state, and the dynamics of an organization, which has a permanent state. If left unnoticed and unattended, the interaction of these two forces can produce catastrophic results! Based upon white paper "Why good Projects go Bad" by Michael Addario and Lloyd Weber, Noveld Business Systems. Watch the recorded webinar HERE.  What You Will Learn: 1. Understanding of the Rules of Engagement, which...

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  • Growing Your Help Desk into a Learning Desk

    In this on-demand webcast we will explore how Performance Support tools can help you drive down your call volumes and increase user self-sufficiency. Watch the recorded webinar HERE. Help desk to service desk to learning desk. These tools have come a long way in evolving the help desk into an resource rich learning desk.  Key Takeaways:  - Understand what performance support is and how it can be implemented - See how learning at the moment of need can drive down call volumes and increase user self sufficiency - Case study example - Sample Business case This 45 minute session led...

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  • Webcast: An ITIL® Case Study

    Thought Rock is pleased to share the following AXELOS webinar with our community. Register For The Webinar Here An ITIL® Case Study: Adopting and Adapting ITIL at the University of Newcastle Presented by Sharon Mossman from the University of Newcastle. During the webinar Sharon will discuss how the university has been using the ITIL framework to improve the quality of service to their customers for a number of years. Date and time: Thursday, 12 March, 2015 1:00 pm, GMT Time (London, GMT) Thursday, 12 March, 2015 9:00 am, Eastern Daylight Time (New York, GMT-04:00)  Thursday, 12 March, 2015 2:00 pm,...

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  • A Practical Approach to Implementing ITIL®

    In this on-demand webcast, Mike Hoevenaars discusses how organizations can implement ITIL and move to a new level of process maturity. Watch the recorded webinar HERE. CSI talks about the 7 step improvement process and the knowledge spiral, and tells us that by making our process improvement projects goal centric, rather than process centric, we will ensure we are focusing on the "right" projects for improvement. Process changes are to be a "means to the end", not the objective by itself. In theory, this is all well and good, however, successfully executing on this is the challenge! Many an organization...

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  • The Project Manager: The Role You Play In a Project's Success

    Julie Reaume, Director of Development at MindMuze, discusses the impact a Project Manager's personality and leadership style has on their projects. She explores how certain traits can lead to success, help recognize when traits present challenges, and focus on how this relates to: - The relationship between the Project Manager and the client. - The relationship between the Project Manager and their team. - And lastly, what you can and cannot change about yourself as a Project Manager. Watch the recorded webinar HERE.

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  • Should Change and Release Management be the Same Process?

    Do these frequently asked questions related to change management and release management sound familiar? Where does the change management process stop and the release management process take over? Should they be combined into one process? How should we handle standard changes? Who is responsible for the post implementation review? When should change management approve a change? Who approves the release? What type of change classifications do we need? If you have struggled with these questions as they relate to your processes, or current ITIL implemenation, watch this information-rich recorded webinar.  Presented by Mark Sherry, Partner at Stroma Service Consulting Inc.,  we examine...

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  • Making ITIL Adoption Relevant With Real Life Examples

    Recorded Webinar Presented by John Towsley, Co-Founder of Thought Rock Full ITIL adoption doesn’t happen overnight, in 6 months, or even a year. Implementing ITIL requires full change in behaviour and process, and both of these take time and planning before and during. Join John Towsley, Co-Founder of Thought Rock as he discusses real life examples of clients he’s worked with adopting ITIL. Gain perspective on the strategy involved in pre-adoption and walk away with approaches for adopting a best practice project. Key Learnings • Common pitfalls in ITIL implementation • Plans for team members and executives • Expectation setting...

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  • What Are The Key Benefits of ITIL®

    ITIL (Information Technology Infrastructure Library) is a set of practices for ITSM (IT service management) that focuses on aligning IT services with the needs of business. With over 1.5 million ITIL exams taken to date, ITIL is the most widely accepted approach to best practice service management in the world with the majority of the world's leading organizations using it. AXELOS has created a great video explaining the benefits of ITIL and also outlining everything you need to know about ITIL - in under 100 seconds Check out the video HERE.

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